Апробацiя програмно–технологiчного iнструментарію автоматизацiї імітаційного моделювання процесiв надання послуг
The results of the trial of program and technological tools for automation of service process simulation obtained via applying them to the operation of two Homel regional post offices are discussed. Methods for analysis of the quality of postal services are described. They are spread trivially over...
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| Datum: | 2008 |
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| 1. Verfasser: | |
| Format: | Artikel |
| Sprache: | rus |
| Veröffentlicht: |
The National Technical University of Ukraine "Igor Sikorsky Kyiv Polytechnic Institute"
2008
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| Online Zugang: | http://journal.iasa.kpi.ua/article/view/108553 |
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| Назва журналу: | System research and information technologies |
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System research and information technologies| Zusammenfassung: | The results of the trial of program and technological tools for automation of service process simulation obtained via applying them to the operation of two Homel regional post offices are discussed. Methods for analysis of the quality of postal services are described. They are spread trivially over other problem areas. Technology of the system analysis of the "bottlenecks" change in the course of simulation experiment is considered. It permits one to study complicated processes under conditions markedly different from the conventional operation of post offices. |
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